Hydro-Stars are hydrocolloid pimple-protectors: clinically proven to absorb fluid, shield spots from outside bacteria, and prevent skin picking.
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How can I find out more information about a product?
What skin types can use Starface?
Will my product melt/dry/freeze/expire/etc.?
Do you test on animals?
Can I put foundation or concealer on top of my Hydro-Star?
When will I see results?
Can I use the same Hydro-Star twice?
Where does Starface fit into my skincare routine?
Is Starface safe for kids?
Can I sell the products on my own website?
How long can I wear my Hydro-Star?
How many times a week can I wear my Hydro-Star?
Where does Starface ship?
What’s the deal with delivery timing?
So when will my order ship?
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
I’m having issues with tracking, what gives?
Oops, I entered the wrong address. Can I go back and edit it?
How do I place a return or exchange?
Help! I can’t find my return slip.
What’s your return policy?
How long does it take to process a return?
What should I do if I receive the wrong product?
When will my credit card be charged?
What forms of payment do you accept?
What can I do if my payment is declined?
How can I update my order?
How can I check the status of my order?
Can I use multiple promo codes at checkout?
How are your products different from other beauty brands?
When is the next product launching?
Product
How can I find out more information about a product?
You’ll find a full breakdown of the Hydro-Star on its individual product page, but if you want more deets or have a specific question, don’t hesitate to reach out. We always appreciate the interest and would love to hear from you.
What skin types can use Starface?
Our product was designed specifically for acne-prone skin, but any skin type—even super sensi—can use Hydro-Star because we made it that gentle. When in doubt, it doesn’t hurt to check with your derm first to get the go-ahead.
Will my product melt/dry/freeze/expire/etc.?
While your Hydro-Stars should not do any of these things, we recommend storing them in their pod to make sure they stay in tip-top shape. Extreme temps for long periods of time could potentially damage your stars, and we don’t want that!
Do you test on animals?
It’s 2019—who still tests on animals?? You can trust that Starface is vegan, cruelty-free, and Leaping Bunny-certified. 🐰🐱🐶
Can I put foundation or concealer on top of my Hydro-Star?
We don’t see why not. ¯\_(ツ)_/¯
When will I see results?
Ah, the money question. This may vary based on skin type and the status of the pimple(s) in treatment, but you should see a noticeable reduction in inflammation once you remove your Hydro-Star.
Can I use the same Hydro-Star twice?
We wouldn’t suggest double-dipping with your Hydro-Star, as the patch draws out acne-causing bacteria that you don’t want to put back on your skin. The bottom line: Always use a fresh one for best results.
Where does Starface fit into my skincare routine?
So long as your skin is cleansed, you can wear Hydro-Star whenever you want, though it does work especially well when you leave it on overnight because that’s when your skin is in healing mode.
Is Starface safe for kids?
Starface is for everyone! If you have any doubts, ask your derm first to get the OK.
Can I sell the products on my own website?
We ask that you refrain, plz—Starface products are just for you and friends and fam! Additionally, we’re not working with any other retailers at the moment, but we’ll let you know as soon as that changes.
How long can I wear my Hydro-Star?
We recommend allowing your Hydro-Stars to do their thing for a minimum of six hours. There’s also no harm in letting it chill for a few hours longer, but we wouldn’t wear the same star for more than ten. If you start to experience any form of irritation, remove it immediately.
How many times a week can I wear my Hydro-Star?
You can use your Hydro-Star as often as you want. Consistency is key.
Shipping
Where does Starface ship?
Great Q. Starface currently ships to all 50 U.S. states and Puerto Rico. However, you may experience longer delivery times if you’re ordering from Hawaii, Alaska, and Puerto Rico—sorry about that. Check back here often though cuz your home could totally be next. P.s. Everyone is invited to Starface.World. Tag @starface to let us know where you live and where we should be, and we’ll do our best to make it happen.
What’s the deal with delivery timing?
We currently have two options for you: Your order can arrive in approximately 4 to 8 days for free OR we can have it to you in 3 days for an extra 5 bucks. It’s your call; we just make it happen.
So when will my order ship?
We move quickly! As soon as you place an order, it’s sent to our fulfillment center, and from there, we pack and ship it directly to you. Orders generally process in 1 to 2 business days, with orders placed after 1:00 PM ET processing the next business day. We’ll keep you in the loop, too. Once your package is en route, you'll get a shipment notification and tracking email so you can stalk its arrival time whenever you want.
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
Pinky promise we’re doing our best, but it may take a few extra days to get to you. Shipping to these states generally takes about 9 to 14 days. It’ll be worth it!
I’m having issues with tracking, what gives?
So not ideal—sorry! But we’re here to help. In some (see: very few) cases, it may take 1 to 2 business days to digitally register your shipment status into the system. If your tracking number isn’t coming through or working at all, shoot us a note at Orders@StarfaceWorld.com with your order number, and we’ll get the problem sorted out for you ASAP.
Oops, I entered the wrong address. Can I go back and edit it?
No worries. If your order is headed to the wrong address, just email us Orders@StarfaceWorld.com and we’ll figure out a solution.
Returns & Exchanges
How do I place a return or exchange?
Shoot us an email or DM to let us know what’s up so we can cook up a solution for you. That said, for straight up returns, please reach out to Orders@StarfaceWorld.com with your order number and item name and one of our team members will be in touch within 24 hours.
Help! I can’t find my return slip.
Good news: You didn’t lose the return slip, because it wasn’t included in your original package. Hit our team at Orders@StarfaceWorld.com and we’ll walk you through the next steps.
What’s your return policy?
Starface doesn’t offer refunds on opened or used products that aren’t faulty, nor do we offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable—sorry! In the case of a faulty or wrongly described item, you can choose between a replacement or a refund. Please note that faulty items must be declared within 30 days of purchase. If you have any questions, e-mail Hello@StarfaceWorld.com and we’ll help you out.
How long does it take to process a return?
You should see your refund $$$ hit your account between five and ten business days.
What should I do if I receive the wrong product?
Let us know as soon as you can and we’ll send the correct Starface product to you right away—shipping is on us.
Billing
When will my credit card be charged?
Your credit or debit card will be charged as soon as your order your Starface product.
What forms of payment do you accept?
Starface currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Apple Pay, Amazon Pay, Google Pay and PayPal. We do not accept Monopoly Money!
What can I do if my payment is declined?
No worries! If your payment doesn’t go through, you may want to make sure that all of your credit card credentials are correct. (It’s possible you entered the wrong CVC number!) Also, one of the most common reasons a card gets declined is because it’s expired, so that could potentially be the culprit. If none of these are causing the issue, try calling your credit card company directly. And if they don’t have an answer, shoot us an email at Orders@StarfaceWorld.com and we’ll work on getting one for you.
Order Questions
How can I update my order?
Please email us as soon as possible at Orders@StarfaceWorld.com if you need to change or cancel your order, and we’ll do our best to accommodate your request.
How can I check the status of my order?
You can check the status of your order on your Account page, which will populate with the requisite information once your credit card is charged, and then again when your order is on its way.
Can I use multiple promo codes at checkout?
Starface currently only accepts one promo code per offer. If you’ve managed to find a few valid Starface codes, please choose the one that you love the most.
Other
How are your products different from other beauty brands?
Starface is here to show your skin some love—no matter what it’s going through. We make pimple treatment options that are both effective and cute AF. At the end of the day, acne-positivity is the name of our game.
When is the next product launching?
Soon! Sign up with your email address, and we’ll let you know when newness drops.
A HYDROCOLLOID PIMPLE PATCH
Big Yellow and the Double Refill
4.7 star rating 442 Reviews
You have the right to remain Starface-d: get your forever friend Big Yellow (a hand mirror case that holds 32 Hydro-Stars inside), plus two refill pack with an additional 32 Hydro-Stars each. That’s 96 total Hydro-Stars (we love math!) to keep you prepared for any and every pimple.
Learn More
INGREDIENTS: 100% Hydrocolloid Dressing
FOR ALL SKIN TYPES, ALWAYS.
A skin solution for everyone.
Vegan
Cruelty Free
Oil Free
Leaping Bunny Certified
Pregnant & Nursing Safe
Cute as F•Ck
Oh hi, hello, my name is Big Yellow. I'm from outer space, sent down to earth to make you feel confident about your acne and positively cute while doing it. I’m your best friend and we’re gonna fight this battle hand-in-hand… well I don’t have hands, so hand to shell? IDK, I just know that it’s you and me together, forever, and always. Use my stars to cover your pimples and let’s do this.
What makes me different? I prefer unique.
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WHERE YOU SHOULD WEAR THEM
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HOW IT WORKS
1. Notice a pimple
Wondering if the spot in question qualifies for treatment? We like to make sure there’s fluid or pus percolating before putting on a Hydro-Star.
2. Wash your face
Hydro-Stars do their best work on clean, dry skin.
3. Put a star on it *With clean fingertips*
Give your Hydro-Stars at least six hours to do their thing.
4. Feel cute
Hydro-Stars may cause an impulse to take 24 of the same Starfaced selfie.
5. Take it off
When your Hydro-Star turns opaque-ish, you know the job is done. Take it off, stick it to your mirror, do what you want (just please don’t reuse it).
Reviews
4.7 star rating 442 Reviews
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EARTH-FRIENDLY INFO
All our packaging is 100% recyclable, besides Big Yellow (who’s yours forever).
SAVE
Forever and ever.
RECYCLE
TRASH
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