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No. Never. Period. :~)

Yes, for all products.

The pH level specification for Space Wash is 8.0 +/- 0.5 (7.5 – 8.5 range), or approximately 7.5. Why? Space Wash has a balanced-yet-effective level of active ingredients within its formula to help reduce the appearance of inflammation and fight acne-causing bacterias. In other words, the acid in the formula is balanced out to provide a satisfying deep clean without stripping skin.

Before using the Glow Stars, make sure to leave them under a light for at least one minute. Your phone's light makes the Glow Stars shine brightest!

You’ll find a full breakdown of each product on their product page, but if you want more info or have a specific question, don’t hesitate to reach out. We always appreciate the interest and would love to hear from you.

Our products were designed specifically for acne-prone skin, but any skin type—even super sensitive—can use them because we make sure to make our formulas extra gentle. When in doubt, it doesn’t hurt to check with your dermatologist first to get the go-ahead.

While our products should not do any of these things, we recommend storing them at room temp to make sure they stay in tip-top shape. Exposing them to extreme temps for extended periods of time could potentially compromise the product’s efficacy, and we don’t want that!

You can trust that Starface is vegan, cruelty-free, and Leaping Bunny-certified. 🐰🐱🐶

Hydro-Stars do their best work solo, but if you do choose to apply makeup, it’s not harmful.

We like to give Hydro-Stars a minimum of six hours to do their thing. There’s also no harm in letting it chill for a few hours longer, but we wouldn’t wear the same star for more than ten. Wearing it for 6-8 hours on clean, dry skin is the best way to go. Our stars don’t contain any latex or potentially irritating ingredients, but if you do start to experience any form of irritation, remove yours immediately.

Results vary based on skin type and the status of the pimple(s) in treatment, but you should see a noticeable reduction in inflammation once you remove your Hydro-Star.

We wouldn’t suggest double-dipping with your Hydro-Star, as the patch draws out acne-causing bacteria that you don’t want to put back on your skin. The bottom line: always use a fresh Hydro-Star one for best results.

Starface is for everyone! If you have any doubts, ask your derm first to get the OK. 

We advise applying Hydro-Stars with clean fingertips after using Space Wash. You can wear Hydro-Stars whenever you want, but they work especially well when you leave it on overnight because that’s when your skin is in healing mode.

We ask that you refrain, plz—Starface products are just for you and friends and fam! Additionally, we’re not working with any other retailers at the moment, but we’ll let you know as soon as that changes.

Shipping

Your order might take a little longer to arrive due to COVID-19-related shipping delays, but we're still in business!

We currently have a few options for you...

In the US, orders over $30 can arrive in approximately 4 to 8 days for free OR we can have it to you in 2-3 days for $12. 

In the UK, orders over £25 can arrive in 2 working days for free OR can be overnighted for £6.

In Canada, we ship for free on orders over $40 and ETA is 3-10 business days.

It’s your call, we just make it happen. 

We currently ship to all 50 U.S. states, Puerto Rico, UK and Canada. However, you may experience longer delivery times if you’re ordering from Hawaii, Alaska, and Puerto Rico—thank you for being patient. Check back here often though cuz your home could totally be next. 


P.S. Everyone is invited to starfaceworld.myshopify.com. Tag @starface to let us know where you live and where we should be, and we’ll do our best to make it happen.

We’re doing our best, but it may take a few extra days to get to you. Shipping to these states generally takes about 9 to 14 days. It’ll be worth it!

n some (see: very few) cases, it may take 1 to 2 business days to digitally register your shipment status into the system. If your tracking number isn’t coming through or working at all, shoot us a note at Orders@StarfaceWorld.com with your order number, and we’ll get the problem sorted out for you ASAP. 



If you think your package has been lost or stolen, please hit us at Orders@StarfaceWorld.com and we'll look into it for you. Make sure to get in touch with us up to 20 days after your order was placed. 

Returns & Exchanges

Starface doesn’t offer refunds on opened or used products that aren’t faulty, nor do we offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable—sorry!


In the case of a faulty or wrongly described item, you can choose between a replacement or a refund. Please note that faulty items must be declared within 30 days of purchase. If you have any questions, e-mail Orders@StarfaceWorld.com and we’ll help you out.

You should see your refund $$$ hit your account between five and ten business days.

Let us know as soon as you can and we’ll send the correct Starface product to you right away—shipping is on us.

Billing

Your credit or debit card will be charged as soon as you order your Starface product.

Starface currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Apple Pay, Amazon Pay, Google Pay and PayPal. We do not accept Monopoly Money!

If your payment doesn’t go through, you may want to make sure that all of your credit card credentials are correct. (It’s possible you entered the wrong CVC number!) Also, one of the most common reasons a card gets declined is because it’s expired, so that could potentially be the culprit. 


If none of these are causing the issue, try calling your credit card company directly. And if they don’t have an answer, shoot us an email at Orders@starfaceworld.com and we’ll work on getting one for you.

Order Questions

Please email us as soon as possible at Orders@Starfaceworld.com with the subject line "urgent." We can only cancel or change your order within 1 hour of your purchase so we’ll do our best to accommodate your request. 

You can check the status of your order on your Account page, which will populate with the requisite information once your credit card is charged, and then again when your order is on its way. If you don’t have an account, you can always create one here. Just make sure to use the same email you used at checkout.

If you haven't created an account, you can create one here. Just make sure to use the same email you used at checkout. Then go to "manage subscriptions" to change the delivery frequency, cancel or reactivate your subscription.

If you have any questions or concerns, just hit us at Orders@Starfaceworld.com and we'll help you out! 

Other

All of our packaging is fully recyclable, except for Big Yellow, your friendly case that you can keep forever. For more info on how to recycle each product's packaging, please visit the product page.

Starface is here to show your skin some love—no matter what it’s going through. 

We make pimple treatment options that are both effective and cute. At the end of the day, acne-positivity is the name of our game.

Soon! Sign up with your email address, and we’ll let you know when newness drops.

Please email us at Orders@starfaceworld.com within 1 hour of your purchase. Note on your email subject line that this is an "urgent" request. We will do our best to update it for you before it ships! 


Cool, cool....I'll just be over here then...

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