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You’ve got questions, we’ve got answers. Browse everything from product application tips to shipping and return assistance. Still need help? Email us orders@starfaceworld.com!

TOP ARTICLES

CYBER MONDAY TERMS - US

Bogo 50% off patches:

Buy one compact or Hydro-Star refill at full price and receive a second compact or Hydro-Star refill for 50% off in the same order. Offer valid from November 27, 2023 at 12:01am Pacific Standard Time until November 28, 2023 at 11:59pm Pacific Standard Time. Discount will be automatically applied to the lowest priced item in your order and is not applicable to any bundles or toward the purchase of any gift cards. Discount applied at checkout. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount is applied before shipping and tax are calculated. Offer available in US only.

50% off skincare:

Receive 50% off of Starface Skincare at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

BLACK FRIDAY TERMS - US

25% off patches:

Receive 25% off of Starface Patches at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

50% off skincare:

Receive 50% off of Starface Skincare at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

Skincare for Subscribers Offer Terms

  • Use promotional code skincare to get one free skincare item with a minimum purchase of $0.01. Active from October 30, 2023 at 12:01am Pacific Standard Time until December 31, 2023 at 11:59pm Pacific Standard Time. Discount will be automatically applied to the lowest priced skincare item in your order and is not applicable to Lift Off Pore Strips, any bundles or toward the purchase of any gift cards. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount is applied before shipping and tax are calculated. Offer may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Halloween Free Shipping Offer Terms

Free shipping email:

  • use promotional code just4u to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Free shipping sms:

  • use promotional code halloween to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

HYDRO-STAR + TEA TREE

what does hydro-star + tea tree do?

  • hydro-star + tea tree is made w/ hydrocolloid and tea tree oil to help naturally unclog pores, cleanse skin, and remove extra oil and gunk without irritation.

what’s the difference between hydro-star + tea tree, classic hydro-stars, and hydro-star + salicylic acid?

  • hydro-star + tea tree is made with hydrocolloid and tea tree oil to help balance and soothe oily spots without irritation by unclogging pores and cleansing skin.
  • classic hydro-stars are made with 100% hydrocolloid and are perf for protecting and shrinking surface-level spots.
  • hydro-star + salicylic acid is made with hydrocolloid and 1% salicylic acid to help shrink deeper spots by dissolving dead skin cells and unclogging pores. 

what types of spots are best for hydro-star + tea tree?

  • hydro-star + tea tree is made to love all spots, but they’re especially great for oily skin. these cute stars are derm approved, non-irritating, and help naturally unclog pores by removing excess oil and gunk.

why does hydro-star + tea tree have a scent?

  • that’s tea tree oil’s natural scent! fresh, earthy, and clean :)

how often can i use hydro-star + tea tree?

  • limit your use of hydro-star + tea tree to 1-3x per week, plz.

what is tea tree oil?

  • tea tree oil is a plant-based extract that helps balance excess oil while minimizing the look of redness and swelling. when combined with hydrocolloid (the same gentle base in all hydro-star pimple patches), these powerfully cute stars help shrink and protect your spots through the healing process. 

How long can I wear my hydro-star?

We like to give Hydro-Stars a minimum of six hours to do their thing. There’s also no harm in letting it chill for a few hours longer, but we wouldn’t wear the same star for more than ten. Wearing it for 6-8 hours on clean, dry skin is the best way to go. Our stars don’t contain any latex or potentially irritating ingredients, but if you do start to experience any form of irritation, remove yours immediately.

Can I put foundation or concealer on top of my hydro-star?

Hydro-Stars do their best work solo, but if you do choose to apply makeup, it’s not harmful.

Where does starface ship?

We currently ship to all 50 U.S. states, Puerto Rico, UK and Canada. However, you may experience longer delivery times if you’re ordering from Hawaii, Alaska, and Puerto Rico—thank you for being patient. Check back here often though cuz your home could totally be next. 

P.S. Everyone is invited to starface.world. Tag @starface to let us know where you live and where we should be, and we’ll do our best to make it happen.

WHERE DOES STARFACE FIT INTO MY SKINCARE ROUTINE?

You may use Hydro-Stars whenever you like, but they perform particularly well when left on overnight as that is the time when your skin is regenerating.

CAN I GET STARFACE IRL?

Yes! In the United States, you may find Starface your local Target. For our UK friends, you can visit us in your nearest Superdrug or on our website!

WHEN/WHY YOU SHOULD CHOOSE HYDRO-STAR + SALICYLIC ACID OVER OG HYDRO-STARS?

Hydro-Star + Salicylic Acid is made for your deepest, under-the-surface spots in mind. They are a combination of hydrocolloid with 1% salicylic acid - a beta- hydroxy acid that helps dissolve dead skin cells to unclog pores.

They are 10/10 for deep pimples that haven'y come to a head. Stick them on your spots 1-3 times per week and they'll help soothe redness and inflammation while bringing your pimple to the surface.

CATEGORIES

Account Information

DO YOU OFFER A SUBSCRIPTION?

Yes, we offer 1, 2, 3 month subscriptions at a small discount!

HOW DO I MANAGE MY SUBSCRIPTION?

  1. Go to My Account or big yellow's face in top right corner

  2. Sign in 

  3. Click manage my subscriptions 

  4. Click on the subscriptions tab (here it’ll show all active subscriptions)

  5. Here you are able to skip a month, change your subscription date, change subscription frequency (1,2,3 months), or update shipping address!

HOW DO I CANCEL MY SUBSCRIPTION?

  1. Start by signing in to your account 

  2. Go to my account or big yellow face in top right corner

  3. Click manage my subscriptions 

  4. Click on the subscriptions tab (here it’ll show all active subscriptions), choose which one you’d like to cancel

  5. Scroll down to the bottom of your subscription

  6. Scroll down to the bottom of your subscription

  7. Choose a reason for canceling (for feedback purposes only)

  8. Then hit cancel & you’re all set! 

If you can’t cancel your subscription, contact orders@starfaceworld.com

CAN YOU CHANGE MY ACCOUNT/CARD INFORMATION FOR ME?

We are only able to change the shipping address of an order! Only the customer has the ability to edit the billing address and card information through your account on the starfaceworld.com

XL Big Star

HOW MANY COME IN EACH PACK, IF ONLY TWO COME ON EACH SHEET?

Our adorable package features 32 stars, and because there are 16 sheets, each sheet will have 2 stars. For additional info, please visit starface.world.

WHAT SHOULD THIS BE USED FOR?

Our XL star is a fantastic solution that is ideal for mending larger-than-average spots or blemishes.

IS IT SAFE FOR SENSITIVE SKIN?

Yes! XL Stars are dermatologist tested and safe for sensitive skin :~)

HOW LONG SHOULD I KEEP AN XL STAR ON FOR?

XL Stars should be worn for a minimum of six hours to do their thing. No worries if it’s worn longer but we don’t recommend wearing the same one for more than ten hours. Also, XL stars work best when worn overnight when your skin is in healing mode.

WILL THEY FIT IN MY HYDRO-STAR (BIG YELLOW) CASE?

Yes, they are made specifically to fit in your compact case :~)

WHAT'S THE DIFFERENCE BETWEEN XL STAR AND HYDRO-STARS?

XL star is a bigger version of our original Hydro-Stars, each XL Star is 20mm wide.

CAN I USE XL STAR ON A CLUSTER ON PIMPLES?

Yes, XL Star were born to bring healing and a bit of cuteness to cluster of pimples :~)

THE STARS AREN'T STICKING. WHAT SHOULD I DO?

XL Star, like all of our hydro-stars, works best on clean skin. It should be applied to a freshly washed and dried face before any other products.

Billing

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit or debit card will be charged as soon as you order your Starface product.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Starface currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Apple Pay, Amazon Pay, Google Pay and PayPal. We do not accept Monopoly Money!

WHAT CAN I DO IF MY PAYMENT IS DECLINED?

If your payment doesn’t go through, you may want to make sure that all of your credit card credentials are correct. (It’s possible you entered the wrong CVC number!) Also, one of the most common reasons a card gets declined is because it’s expired, so that could potentially be the culprit. 

If none of these are causing the issue, try calling your credit card company directly. And if they don’t have an answer, shoot us an email at orders@starfaceworld.com and we’ll work on getting one for you

Black Star

IS BLACK STAR LIMITED EDITION?

Nope! Black Star is here to stay. These cute new Hydro-Stars are a part of our core line.

WILL BLACK STAR COME WITH A BLACK COMPACT CASE?

No, Black Star is packaged like a Hydro-Star Refill. Each pack comes with 32 stars that you can store inside of your Big Yellow compact (sold separately) for easy access. 

WILL BLACK STAR BE IN STORES?

Black Star is currently only available at starface.world!

IS BLACK STAR THE SAME AS THE ORIGINAL HYDRO-STAR?

Yes! Our new Black Star patches are made with the same 100% hydrocolloid formula you know and love in a cute new color way.

Clean Swipe

HOW MANY COME IN EACH BOX?

There are 24 pre-filled, single-use cleansing swabs included in each box of the Starface Clean Swipe. Place your order on our official online store today!

CAN I REUSE CLEAN SWIPE?

No, Clean Swipe swabs are single use and should not be used more than once.

CAN I USE MULTIPLE IN ONE DAY?

Starface Clean Swipe can definitely be used more than once a day if necessary. With its cleansing solution, impurities and buildup can be lifted away.

DOES THIS WORK ON ALL SKIN TYPES?

Clean Swipe is safe for all skin types, including sensitive skin.

IS CLEAN SWIPE RECYCLABLE?

Yes! Clean Swipe swabs and outer packaging are 100% recyclable. Here’s what you’ll do:

  1. Tear off the buds and compost them.

  2. Rinse out the plastic swabs after use and throw them in your recycling bin.

  3. Toss the packaging in your recycling bin when finished.

CAN I USE THESE WITH OTHER STARS, SUCH AS HYDRO-STAR + SALICYLIC ACID?

Our Starface Clean Swipe works well Hydro-Star + Salicylic Acid, among other products. It will undoubtedly benefit the skin!

CAN I USE THESE IF I FORGET TO APPLY MY STAR BEFORE OTHER PRODUCTS?

Yes, our stars should be applied to clean dry skin, so if you forgot and missed a step, Clean Swipe is a great way to clean your skin and prep for Hydro-Stars.

IF I AM ON THE GO AND CAN'T WASH MY FACE, CAN I USE THESE BEFORE APPLYING STARS?

Yes, use Clean Swipe to help gently lift away impurities and buildup. Wait for your skin to dry completely before applying Hydro-Stars.

MY STARS AREN'T STAYING ON MY FACE/AREN'T WORKING

Hydro-Stars should be applied to dry and clean skin before you add any other products. Using Clean Swipe prior to applying your star can help remove surface bacteria and calm the skin—just make sure you wait for your skin to dry completely before applying Hydro-Stars. If you have any more q’s, plz email us at orders@starfaceworld.com ❤️

WHAT ARE THE INGREDIENTS IN THE SOLUTION IN CLEAN SWIPE?

Please check out Clean Swipe’s product page for all the information on its key ingredients :-)

Clear as Day SPF46

WHAT STEP IN MY ROUTINE, DO I ADD CLEAR AS DAY SPF46?

Smooth an even layer all over your face as the last step in your AM skincare routine (after Hydro-Stars or Moisture on Mars, and before makeup). Don’t forget to reapply at least every 2 hours, or 80 minutes if you’re swimming or sweating.

WHEN SHOULD I WEAR SUNSCREEN?

Sunscreen should be applied daily, as the last step in your AM skincare routine (after moisturizer and before makeup). Make sure you reapply Clear as Day SPF 46 at least every 2 hours (80 minutes if you’re swimming or sweating) and don’t forget areas like your earlobes or under your chin, plz.

WHY ISN'T MY PRODUCT COMING OUT OF THE PUMP?

Don’t worry, that’s normal on your first application. A new bottle of Clear as Day SPF 46 will need ~20-30 pumps before the product is dispensed.  

I THINK MY PRODUCT'S CONSISTENCY HAS CHANGED. WHY IS IT COMING OUT MORE WATERY?

Clear as Day SPF 46 should be kept away from excessive heat and direct sun. If your product’s consistency has become liquidy or watery, pop it into your refrigerator for 30 minutes to help get it back to its original texture.

CAN I WEAR CLEAR AS DAY WHEN I'M BREAKING OUT?

Yes! Clear as Day SPF 46 should always be a part of your daily routine — even when you have an active breakout. It’s non-comedogenic, oil free, and formulated for acne-prone skin, so you can focus on protecting your face without worrying about breaking out.

WHAT SKIN TYPE IS THIS GOOD FOR?

Clear as Day SPF 46 is formulated for acne-prone skin, but it’s suitable for all skin types, including sensitive.

IS THIS WATER AND SWEAT RESISTANT?

Yes! Clear as Day SPF 46 is water resistant for up to 80 minutes (aka perfect for swimming, sweating, and living your life).

DOES IT CLOG PORES?

Nope! Clear as Day SPF 46 is non-comedogenic, which means it’s formulated to not clog pores. It’s also oil free and lightweight.

IS THIS A CHEMICAL OR MINERAL SUNSCREEN?

Clear as Day SPF 46 is a chemical sunscreen. We found this was the best formula to make our SPF completely invisible and lightweight.  

Chemical and mineral sunscreens are both safe and effective methods for protecting your skin from the sun  — it’s all about finding the formula that works best for you :) 

Clear as Day SPF 46 is formulated with the safest chemical blend for acne-prone skin (without avobenzone and octocrylene). It’s also dermatologist-tested and recognized by the Skin Cancer Foundation as a safe and effective UV protectant.

WHAT'S THE DIFFERENCE BETWEEN CHEMICAL AND MINERAL SUNSCREEN?

The biggest difference between mineral and chemical sunscreen is in the way that they work. While mineral sunscreens sit on top of the skin to physically block UV rays, chemical sunscreens like Clear as Day SPF 46 create a chemical reaction that absorbs UV rays before they reach your skin.

Chemical and mineral sunscreens are both safe and effective methods for protecting your skin from the sun — instead of deciding between chemical or mineral, dermatologists recommend choosing a sunscreen you’ll want to wear every day. Making sunscreen a part of your daily routine is key, so go with the formula that works best for your skin :)

DOES THIS SPF HAVE OXYBENZONE OR OCTINOXATE?

Clear as Day SPF 46 is Hawaii Compliant and formulated without oxybenzone or octinoxate.

WHAT ARE THE ACTIVE INGREDIENTS?

Clear as Day SPF 46 is made with a powerful sunscreen blend with broad spectrum protection from UVA and UVB rays: avobenzone, homosalate, octisalate, and octocrylene.

WHAT DOES THE SKIN CANCER FOUNDATION SEAL MEAN?

This means Clear as Day SPF 46 meets the Skin Cancer Foundation’s criteria for safe and effective sun protection.

IS CLEAR AS DAY SPF 46 RECYCLABLE?

Yes! When you’re ready to recycle Clear as Day SPF 46, please remove the cap, cut the top off of the tube, and rinse until any leftover product has been removed. Let the tube air dry and then recycle :)

IS CLEAR AS DAY REEF SAFE?

The terms “reef safe” and “reef friendly” are not regulated by the FDA or any standard-setting organization. Since there are no official definitions or guidelines to determine what makes a formula reef safe, we can't technically claim this, but Clear as Day SPF 46 does not contain oxybenzone or octinoxate (two ingredients that are known to harm reefs). In 2018, Hawaii banned the sale of sunscreens made with oxybenzone and octinoxate, which means Clear as Day is Hawaii Compliant.

Cloud Face Queries

WHERE IS THE COTTON SOURCED?

Starface cotton is ethically sourced and made in the Republic of Korea, derived from 100% natural cotton that is biodegradable.

IS CLOUD FACE PRODUCED IN AN ETHICAL ENVIRONMENT?

As with all Starface products, Cloud Face is created at facilities with Good Manufacturing Practices (GMP) and cGMP certifications to ensure our high standards are met at every step of the design, production, and manufacturing process. These also ensure that our facilities are in premium condition, from the equipment used to the workplace conditions for employees 🌏

DOES CLOUD FACE MEET THE BETTER COTTON INITIATIVE STANDARDS?

Cloud Face Cotton Puffs meet the Better Cotton Initiative standards, it’s chemical-free, 100% natural, biodegradable, and ethically sourced.

Hydro-Star + Salicylic Acid

WHAT IS SALICYLIC ACID?

A Beta Hydroxy acid (BHA) that is well known for helping to shrink + heal spots by dissolving dead skin cells to unclog pores.

IS IT SAFE TO USE WITH NIGHT WATER?

We recommend using them on alternate days. So if your using ENW that evening, use an original hydro-star. Hydro-star + salicylic acid already has a treatment/active so we don't want to over do it with both.

WHY CAN I ONLY USE THESE 1-3 TIMES PER WEEK?

If you are suffering from only a minor congestion of the pores on your skin, then salicylic acid may be too strong of a spot treatment option and could potentially lead to dry skin so we recommend using this patch 1 to 3 times per week depending on your spot.

WHEN/WHY YOU SHOULD CHOOSE HYDRO-STAR + SALICYLIC ACID OVER OG HYDRO-STARS?

Hydro-Star + Salicylic Acid is made for your deepest, under-the-surface spots in mind. They are a combination of hydrocolloid with 1% salicylic acid - a beta- hydroxy acid that helps dissolve dead skin cells to unclog pores.

They are 10/10 for deep pimples that haven'y come to a head. Stick them on your spots 1-3 times per week and they'll help soothe redness and inflammation while bringing your pimple to the surface.

WHAT IS HYDRO-STAR + SALICYLIC ACID'S SHELF LIFE?

3 years unopened

Loyalty & Rewards

WHAT IS STARFACE REWARDS?

Starface Rewards is our loyalty program designed to give u exclusive offers, free product redemptions, and extra perks for being part of the Starface fam! Once ur a rewards member, u can earn points from each purchase and redeem those points for special rewards, like full sized products or a discount towards ur next purchase. Plus, there's other ways to earn points, like following us on social media, referrals, and leaving reviews.

DOES IT COST TO JOIN?

It does not cost anything to join the rewards program. Membership is free!

HOW DO I BECOME A REWARDS MEMBER?

Just log into your existing Starface account if you have an existing account (you'll already be created 50 points for having an account). It's the same account for you to track your orders and subscriptions.

If you don't have an account, you can create one! To login or create an account, choose which region you're in below:

US

UK

Canada

HOW DOES REFER A FRIEND WORK?

Give US$10/C$15/£5 and Get US$10/C$15/£5! Give your friend US$10/C$15/£5 off their first order of US$40/C$50/£30 and you'll get US$10/C$15/£5 back when each referral successfully places an order.

Please note that this must be your referral's first order and minimum spend for each order is US$40/C$50/£30. You also must use the same email address that you received the code in order for the discount code to work.

Also, discounts and referrals codes don't stack.

Start referring friends by choosing the location you're in:

US

UK

Canada

WHAT DO I GET FOR BEING IN EACH VIP CLUB TIER?

 Perks Stellar Cosmic Galactic
Number of points earned 0-149 150-399 400+
Points Multiplier 1x 1.25x 1.5x
One time perk for entering the tier 125 points Free product coupon
Birthday reward 125 points 125 points 125 points
Early access to sales x x
Exclusive offers x
Free shipping on all orders x
Merchandise giveaway x

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

Your rewards points only start accruing once you join the program.

I HAVE MULTIPLE EMAIL ADDRESSES, CAN I COMBINE MY POINTS?

If you have multiple purchases under different email addresses associated with Starface Rewards, we can combine your points to one email address. We can only do this one time, so please make sure to note which email address you used!

CAN I TRANSFER MY POINTS BETWEEN THE US, CANADA, AND UK SITES?

Points are separate between our stores, so unfortunately you can't transfer points between our websites.

We recommend maintaining one rewards account on one of our sites depending on where you live (US, UK, Canada).

IF I CANCEL MY ORDER, DO I LOSE POINTS?

Because you earn points with dollars spent, you will also lose points for ever dollar refunded.

If you are sent a replacement product, you will not receive more points for that product (but will get the points from your original order).

I CAN'T SEE MY LATEST POINTS ON MY ACCOUNT

If you don't see your latest points on your account, first try clearing your cache and refreshing the page. If that didn't work, try waiting a couple hours and check back. If you still don't see your points, please contact us.

DO YOU OFFER BIRTHDAY REWARDS FOR MEMBERS?

Yes! All members will get an extra 125 points on their birthday. So remember to fill out your birthday in your account.

WILL I GET FREE SHIPPING?

Unless you're in our Galactic VIP Tier, standard shipping rates apply. We do have free shipping for orders over US$35/C$50/£25 though. :-)

I FORGOT TO LOGIN AT CHECKOUT! CAN MY POINTS BE ADDED TO MY ACCOUNT?

If you've made a recent purchase and were not logged into your Starface account, you will not earn points for that order. Unfortunately we are unable to add those points to your account.

Please make sure that you're logged into the same email account for all future purchases.

I SUBMITTED A REVIEW BUT DIDN'T GET ANY POINTS

Reviews are moderated and published to our website 1-2 weeks after submission. It may take a few additional days for those points to post to your account. If you don't see your points after 3 weeks, please contact us!

Only verified buyers will be able to get points for their reviews.

In order to get your points, you must use the same email address for the review as your Starface rewards account.

CAN I LOSE MY TIER STATUS?

Once you enter a new tier, you'll be in that tier for 12 months. If after 12 months you don’t earn points to retain your tier, you will be downgraded to the tier that matches your points earned within the last 12 months.

For example, if you entered a new tier on September 1st, 2021, you will retain that tier until September 1st, 2022, but will be downgraded if you have not earned any more points within the 12 months.

DO MY REWARDS EXPIRE?

If you redeemed the $5 off your 2nd purchase coupon, that coupon expires within 30 days.

Micro-Cloud

WHY IS MICRO-CLOUD ONLY AVAILABLE IN THE US?

Micro-Cloud is only available to purchase in the US right now. The process to bring a new product to market is a bit different for each territory, but we're actively working to launch Micro-Cloud in the UK and Canada as soon as we can. Stay tuned!

WHAT ARE MICRODARTS?

Microdarts are tiny, self-dissolving darts that dive deep into skin to send calming and hydrating ingredients to underground spots. Micro-Cloud’s microdarts are made with hyaluronic acid (a humectant that pulls in water to deeply hydrate skin) and are filled with niacinamide and salicylic acid (a powerful duo that helps calm skin, dissolve dead skin cells, and unclog pores).

HOW MANY PATCHES COME IN EACH MICRO-CLOUD BOX?

12 cloud-shaped patches come in every Micro-Cloud pack. 

HOW LONG CAN I LEAVE MICRO-CLOUD ON FOR?

We recommend leaving Micro-Cloud on overnight (or any time for 2+ hours for the microdarts to dissolve). Plz limit use to 1-3x per week and store your remaining patches in the included packaging. 

IS THE PACKING FOR MICRO-CLOUD RECYCLABLE?

The unit carton and packaging included are recyclable. 

CAN I PUT MY MICRO-CLOUD IN MY BIG YELLOW COMPACT CASE?

Micro-Cloud is too delicate for your Big Yellow compact, so plz store them in the included packaging to keep them nice and safe :) 

WHICH SPOTS SHOULD I USE MICRO-CLOUD ON?

Micro-Cloud is best for underground or early stage spots that are dry, irritated, and hard to reach. 

WHAT’S THE DIFFERENCE BETWEEN MICRO-CLOUD AND HYDRO-STAR + SALICYLIC ACID?

Hydro-Star + Salicylic Acid is best for deep spots that need a little help reaching the surface, while Micro-Cloud is made for early stage pimples that are dry, irritated, and hard to reach. Classic Hydro-Stars can be used during any stage of the healing process to absorb fluid and reduce redness.

WHAT IS MICRO-CLOUD?

Micro-Cloud is a hydrocolloid and microdart patch that targets irritated, early stage spots while looking cute. These powerful cloud-shaped patches are made with tiny, self-dissolving microdarts that dive deep into skin to calm and hydrate underground spots with hydrocolloid, hyaluronic acid, salicylic acid, and niacinamide. 

Orders

HOW CAN I CANCEL OR UPDATE MY ORDER?

Please email us as soon as possible at orders@starfaceworld.com with the subject line "urgent." We can only cancel or change your order* within 30 minutes of your purchase so we’ll do our best to accommodate your request.

*with the exception of subscription orders which can't be cancelled after purchase. If you would like to manage your subscriptions, you can do so in your account for upcoming orders going forward.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can check the status of your order on your Account page, which will populate with the requisite information once your credit card is charged, and then again when your order is on its way. If you don’t have an account, you can always create one here. Just make sure to use the same email you used at checkout.

HOW CAN I CHANGE MY SUBSCRIPTION?

If you haven't created an account, you can create one here. Just make sure to use the same email you used at checkout. Then go to "manage subscriptions" to change the delivery frequency, cancel or reactivate your subscription.

If you have any questions or concerns, just hit us at orders@starfaceworld.com and we'll help you out!

OOPS, I ENTERED THE WRONG ADDRESS. CAN I GO BACK AND EDIT IT?

Please email us at orders@starfaceworld.com within 1 hour of your purchase. Note on your email subject line that this is an "urgent" request. We will do our best to update it for you before it ships!

WHY IS MY ORDER NOT SHIPPED IN A PRIDE BOX?

Orders will ship in the boxes that are currently available when your order was placed.

HOW LONG ARE YOU SHIPPING ORDERS IN THE PRIDE BOX?

We are only shipping throughout the month of June and/or as long as supplies last.

CAN I CHOOSE TO SHIP MY ORDER IN A PRIDE BOX OR A REGULAR BOX?

Unfortunately, we are unable to customize orders. so orders will be shipped out in the boxes that are available at the time the order is placed! 

Other Qs

HOW ARE YOUR PRODUCTS DIFFERENT FROM OTHER BEAUTY BRANDS?

Starface is here to show your skin some love—no matter what it’s going through. 

We make pimple treatment options that are both effective and cute. At the end of the day, acne-positivity is the name of our game.

WHEN IS THE NEXT PRODUCT LAUNCHING?

Soon! Sign up with your email address, and we’ll let you know when newness drops.

Outer Space Foaming Body Cleanser

DOES THE FOAMING BODY CLEANSER HAVE FRAGRANCE IN IT?

Yes, Outer Space features a 100% natural IFRA certified fragrance blend. It’s made up of 100% natural essential oils and leaves skin with an earthy, citrus scent. Key notes include lemon lime, fir needle, orange, and mint.

WHEN CAN I USE IT?

Outer Space can be used daily in the AM & PM. Be sure to squeeze a big lil blob into your palm or clean loofah, lather up, and massage all over for 30 seconds. Rinse thoroughly :) 

DOES THIS BODY CLEANSER HELP WITH BODY ACNE?

Outer Space Foaming Body Cleanser is a daily body wash formulated for acne-prone skin. It helps wash away bacteria, reduce inflammation, gently exfoliate, and hydrate.

WHAT ARE THE STAR INGREDIENTS IN THE OUTER SPACE FOAMING BODY CLEANSER?

Star ingredients include soothing cica, exfoliating AHAs, moisturizing shea butter, and more. For the full ingredients list, please check out Outer Space Foaming Body Cleanser’s product page.

WHY IS OUTER SPACE FOAMING BODY CLEANSER PACKAGED IN A POUCH?

Outer Space is packaged in a sustainable pouch with a competitive fill weight that requires 60% less plastic than traditional body wash packaging. 

IS THE BODY CLEANSER SAFE FOR SENSITIVE SKIN?

Outer Space Foaming Body Cleanser is suitable for all skin types, including sensitive skin :)

Product

HYDRO-STAR + TEA TREE

what does hydro-star + tea tree do?

  • hydro-star + tea tree is made w/ hydrocolloid and tea tree oil to help naturally unclog pores, cleanse skin, and remove extra oil and gunk without irritation.

what’s the difference between hydro-star + tea tree, classic hydro-stars, and hydro-star + salicylic acid?

  • hydro-star + tea tree is made with hydrocolloid and tea tree oil to help balance and soothe oily spots without irritation by unclogging pores and cleansing skin.
  • classic hydro-stars are made with 100% hydrocolloid and are perf for protecting and shrinking surface-level spots.
  • hydro-star + salicylic acid is made with hydrocolloid and 1% salicylic acid to help shrink deeper spots by dissolving dead skin cells and unclogging pores. 

what types of spots are best for hydro-star + tea tree?

  • hydro-star + tea tree is made to love all spots, but they’re especially great for oily skin. these cute stars are derm approved, non-irritating, and help naturally unclog pores by removing excess oil and gunk.

why does hydro-star + tea tree have a scent?

  • that’s tea tree oil’s natural scent! fresh, earthy, and clean :)

how often can i use hydro-star + tea tree?

  • limit your use of hydro-star + tea tree to 1-3x per week, plz.

what is tea tree oil?

  • tea tree oil is a plant-based extract that helps balance excess oil while minimizing the look of redness and swelling. when combined with hydrocolloid (the same gentle base in all hydro-star pimple patches), these powerfully cute stars help shrink and protect your spots through the healing process. 

How long can I wear my hydro-star?

We like to give Hydro-Stars a minimum of six hours to do their thing. There’s also no harm in letting it chill for a few hours longer, but we wouldn’t wear the same star for more than ten. Wearing it for 6-8 hours on clean, dry skin is the best way to go. Our stars don’t contain any latex or potentially irritating ingredients, but if you do start to experience any form of irritation, remove yours immediately.

Can I put foundation or concealer on top of my hydro-star?

Hydro-Stars do their best work solo, but if you do choose to apply makeup, it’s not harmful.

DOES STARFACE USE PARABENS?

We always have your best interests in mind, and you can be certain that we do not use harmful substances like parabens in our products.

IS IT SAFE TO USE YOUR PRODUCTS WHILE PREGNANT OR NURSING?

Starface products are made with mild, dermatologically tested chemicals, however, if you are pregnant or nursing, we recommend that you check with your doctor.

WHAT IS THE PH LEVEL OF THE SPACE WASH FACIAL CLEANSER?

The pH level specification for Space Wash is 8.0 +/- 0.5 (7.5 – 8.5 range), or approximately 7.5. Why? Space Wash has a balanced-yet-effective level of active ingredients within its formula to help reduce the appearance of inflammation and fight acne-causing bacterias. In other words, the acid in the formula is balanced out to provide a satisfying deep clean without stripping skin.

MY GLOW STARS AREN'T GLOWING. WHAT'S WRONG?

Before using the Glow Stars, make sure to leave them under a light for at least one minute. Your phone's light makes the Glow Stars shine brightest!

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

You’ll find a full breakdown of each product on their product page, but if you want more info or have a specific question, don’t hesitate to reach out. We always appreciate the interest and would love to hear from you.

WHAT SKIN TYPES CAN USE STARFACE?

Our products were designed specifically for acne-prone skin, but any skin type—even super sensitive—can use them because we make sure to make our formulas extra gentle. When in doubt, it doesn’t hurt to check with your dermatologist first to get the go-ahead.

WILL MY PRODUCT MELT/DRY/FREEZE/EXPIRE/ETC.?

While our products should not do any of these things, we recommend storing them at room temp to make sure they stay in tip-top shape. Exposing them to extreme temps for extended periods of time could potentially compromise the product’s efficacy, and we don’t want that!

DO YOU TEST ON ANIMALS?

You can trust that Starface is vegan, cruelty-free, and Leaping Bunny-certified. 🐰🐱🐶

WHEN WILL I SEE RESULTS AFTER USING THE HYDRO-STARS?

The results may vary depending on the location, but you should notice a considerable reduction in inflammation after the Hydro-Star is removed.

CAN I USE THE SAME HYDRO-STAR TWICE?

Hydro-Star exacts acne-causing microorganisms that you don't want to reapply to your face. For optimum results, we recommend using Hydro-Star once!

IS STARFACE SAFE FOR KIDS?

Starface is suitable for all ages! However, it doesn't hurt to check, so we recommend that you speak with your dermatologist and get an okay.

WHERE DOES STARFACE FIT INTO MY SKINCARE ROUTINE?

You may use Hydro-Stars whenever you like, but they perform particularly well when left on overnight as that is the time when your skin is regenerating.

CAN I SELL THE PRODUCTS ON MY OWN WEBSITE?

It is frowned upon, and we respectfully request that you refrain from doing so. Our items are designed just for you, your friends and family.

DO YOU SHIP YOUR PRODUCTS IN UNIT CARTONS?

We are transitioning away from delivering and distributing our items in external unit cartons in order to be more eco-friendly.

CAN I STILL USE THE PRODUCT IF THE SEAL IS BROKEN?

We highly advise you not to. Please do not use the product if the safety seal is broken. This is simply for your wellness and the protection of your skin.

WHEN I SHAKE THE BOTTLE, I DON'T HEAR ANYTHING INSIDE

MoM comes in an airless packaging element, with an easy-to-use pump, so the lack of sound when shaking the bottle is actually a positive feature.

NO PRODUCT IS COMING OUT OF MY MOM

If no product is pouring out, try pressing the nozzle a few more times than necessary, since the nozzle must be primed before usage.

DOES MOISTURE ON MARS CONTAIN ANY METALS?

Trust that the substances we use are safe for your skin. MoM has copper, which aids in acne prevention and allows active substances to soak into your skin.

WHAT COMES IN THE BIG LIL GIFT SET?

The BIG LIL GIFT SET includes a Big Yellow compact case with 32 stars and three mini refill packs: Hydro-Star Refill, Party Pack Refill, and Hydro-Star + Salicylic Acid with 16 stars in each pack.

Can I put foundation or concealer on top of my hydro-star?

Hydro-Stars do their best work solo, but if you do choose to apply makeup, it’s not harmful.

Promos/Gift with Purchase

CYBER MONDAY TERMS - US

Bogo 50% off patches:

Buy one compact or Hydro-Star refill at full price and receive a second compact or Hydro-Star refill for 50% off in the same order. Offer valid from November 27, 2023 at 12:01am Pacific Standard Time until November 28, 2023 at 11:59pm Pacific Standard Time. Discount will be automatically applied to the lowest priced item in your order and is not applicable to any bundles or toward the purchase of any gift cards. Discount applied at checkout. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount is applied before shipping and tax are calculated. Offer available in US only.

50% off skincare:

Receive 50% off of Starface Skincare at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

BLACK FRIDAY TERMS - US

25% off patches:

Receive 25% off of Starface Patches at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

50% off skincare:

Receive 50% off of Starface Skincare at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

Skincare for Subscribers Offer Terms

  • Use promotional code skincare to get one free skincare item with a minimum purchase of $0.01. Active from October 30, 2023 at 12:01am Pacific Standard Time until December 31, 2023 at 11:59pm Pacific Standard Time. Discount will be automatically applied to the lowest priced skincare item in your order and is not applicable to Lift Off Pore Strips, any bundles or toward the purchase of any gift cards. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount is applied before shipping and tax are calculated. Offer may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Halloween Free Shipping Offer Terms

Free shipping email:

  • use promotional code just4u to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Free shipping sms:

  • use promotional code halloween to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

PICK UR PRESENT SMS PROMOTIONAL TERMS

15% OFF

  • Receive 15% off of your Starface purchase from August 17, 2023 through August 20th when you use the unique code STAR. Discount is valid starting on August 17, 2023 at 12:01am Pacific Standard Time and expires on August 20th 2023 at 11:59pm Pacific Standard Time. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards. Discount shall be applied before shipping and tax are calculated. Offer valid for customers in the US only and may not be combined with any other promotions, discounts or coupons.

BUY ONE PRODUCT, GET ONE 50% OFF

  • Use promotional code CUTE and get 50% off of any single Starface product when you also purchase any single Starface product in the same order from August 17, 2023 at 12:01am Pacific Standard Time and expires on August 20th 2023 at 11:59pm Pacific Standard Time. Discount will be automatically applied to the lowest priced item in your order and is not applicable to any bundles or toward the purchase of any gift cards. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount is applied before shipping and tax are calculated. Offer valid for customers in the US only and may not be combined with any other promotions, discounts or coupons.

FREE SHIPPING

  • Use promotional code PARTY to receive free standard shipping with any purchase. Offer is valid starting on August 17, 2023 at 12:01am Pacific Standard Time and expires on August 20th 2023 at 11:59pm Pacific Standard Time. DIscount not applicable toward the purchase of gift cards. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Offer valid for customers in Canada only and may not be combined with any other promotions, discounts or coupons.

I ALREADY PLACED MY ORDER, BUT NOW YOU HAVE A DISCOUNT, CAN I STILL GET IT?

Discounts can only be added pre-purchase and cannot be added after an order has been placed. 

Returns & Exchanges

HOW LONG AFTER I RECEIVE MY ORDER CAN I REPORT AN ISSUE?

Any order related issue (lost, damaged, missing item, stolen, etc) MUST be reported within 30 days of receiving your order. Please email us at orders@starfaceworld.com, so we can help you further.

WHAT'S YOUR REFUND POLICY?

Starface doesn’t offer refunds on opened or used products that aren’t faulty, nor do we offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable—sorry!

In the case of a faulty or wrongly described item, you can choose between a replacement or a refund. Please note that faulty items must be declared within 30 days of purchase. If you have any questions, e-mail orders@starfaceworld.com and we’ll help you out.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

You should see your refund $$$ hit your account between five and ten business days.

WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?

Let us know as soon as you can and we’ll send the correct Starface product to you right away—shipping is on us.

Shipping

Halloween Free Shipping Offer Terms

Free shipping email:

  • use promotional code just4u to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Free shipping sms:

  • use promotional code halloween to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Where does starface ship?

We currently ship to all 50 U.S. states, Puerto Rico, UK and Canada. However, you may experience longer delivery times if you’re ordering from Hawaii, Alaska, and Puerto Rico—thank you for being patient. Check back here often though cuz your home could totally be next. 

P.S. Everyone is invited to starface.world. Tag @starface to let us know where you live and where we should be, and we’ll do our best to make it happen.

ARE YOU EXPERIENCING DELAYS BECAUSE OF COVID-19?

COVID-19 has not be very helpful to us all, and it has undoubtedly contributed to shipping delays. We are sincerely sorry if it is not received on time.

CAN I GET STARFACE IRL?

Yes! In the United States, you may find Starface your local Target. For our UK friends, you can visit us in your nearest Superdrug or on our website!

WHAT'S THE DEAL WITH DELIVERY TIMING?

We currently have a few options for you...

  • In the US, orders over $35 can arrive in approximately 4 to 8 days for free OR we can have it to you in 2-3 days for $12. 

  • In the UK, orders over £25 can arrive in standard shipping 2-3 working days for free OR can be overnighted for £6.

  • In Canada, we ship for free on orders over $50 and ETA is 3-10 business days.

  • Please note that carriers are still recovering from COVID-19 and are doing their best to make sure your order arrives on time :)

HOW LONG WILL IT TAKE TO SHIP TO ALASKA, HAWAII, AND PUERTO RICO?

We’re doing our best, but it may take a few extra days to get to you. Shipping to these states generally takes about 9 to 14 days. It’ll be worth it!

I'M HAVING ISSUES WITH TRACKING, WHAT GIVES?

In some (see: very few) cases, it may take 1 to 2 business days to digitally register your shipment status into the system. If your tracking number isn’t coming through or working at all, shoot us a note at orders@starfaceworld.com with your order number, and we’ll get the problem sorted out for you ASAP.

I THINK I LOST MY PACKAGE, WHAT NOW?

If you think your package has been lost or stolen, please hit us at orders@starfaceworld.com and we'll look into it for you. Make sure to get in touch with us up to 20 days after your order was placed.

Student Beans

WHAT ARE THE STUDENT BEANS (STUDENT DISCOUNT) EXCLUSIONS?

Our student discount offers, if eligible 15% of your first order and 5% off all future orders with a minimum cart order of $30 with the exceptions of a few of our products:

  • Any bundles

  • Rainbow Stars

  • Limited edition collections

*Currently only available in the US*

Super-Sulfur Magic Mask

WHAT DOES SUPER-SULFUR MAGIC MASK SMELL LIKE?

While Super-Sulfur does not contain any added fragrance or masking ingredients, it does have a natural sulfur scent that some noses might find a lil strong. It’s perfectly safe and non-irritating, but you might prefer to apply Super-Sulfur during your evening skincare routine so you can wake up with fresh and happy skin. 

WHAT ARE THE STAR INGREDIENTS AND WHAT DO THEY DO?

Super-Sulfur Magic Mask is made with 10% maximum strength sulfur (a gentle and effective acne treatment that treats and prevents blackheads and breakouts), oil-absorbing kaolin clay, and soothing blueberry extract. Together, these active ingredients help treat breakouts, unclog pores, and calm and soften skin.

WHERE DOES SUPER-SULFUR MAGIC MASK FIT INTO MY ROUTINE?

After cleansing skin with Space Wash, smooth a blob of Super-Sulfur onto your clean, dry face. Make sure to rinse it all the way off after 10-15 mins (a lil tingling is normal btw) and follow with Hydro-Stars and/or Moisture on Mars for a quick and easy routine :)

HOW OFTEN CAN I USE SUPER-SULFUR MAGIC MASK?

Add it to your routine 2-3x per week, or whenever your skin needs a lil love. Keep in mind that sulfur can be a bit drying for some ppl, so start slow and find a frequency that works best for your skin.

WHAT SKIN TYPE IS SUPER-SULFUR MAGIC MASK BEST FOR?

Super-Sulfur Magic Mask is formulated for oily and acne-prone skin, but it’s suitable for all skin types (including sensitive). Keep in mind that sulfur can be a bit drying for some people, so start by adding it to your routine 2-3x per week max. If you experience any peeling or drying, plz adjust your frequency.

DOES SUPER-SULFUR MAGIC MASK HAVE A FRAGRANCE?

Nope! We maintained sulfur’s natural scent and avoided the use of any masking ingredients or fragrances, which can irritate acne-prone skin.

IS IT NORMAL TO FEEL TINGLING WHILE USING SUPER-SULFUR MAGIC MASK?

Yes, it’s normal for some people to experience slight tingling while using Super-Sulfur Magic Mask. If you experience increased tingling or irritation, wash it off immediately and complete a patch test on the inside of your arm before trying again. Plz consult a dermatologist if you’re unsure Super-Sulfur is right for you.

CAN I USE SUPER-SULFUR MAGIC MASK ON MY BREAKOUTS?

Yes! Super-Sulfur is made to treat active breakouts and prevent new ones from forming. It also works as a spot treatment, btw, so feel free to apply a small blob onto any pimples in need.

CAN I USE SUPER-SULFUR MAGIC MASK WITH EXFOLIATING NIGHT WATER?

Since both products are made with powerful ingredients, we suggest using them on alternating nights — never together, plz. So if you’re using Super-Sulfur Magic Mask tonight, skip Exfoliating Night Water for a night or two. Don’t overdo it and always consult a dermatologist if you’re concerned about irritation. 

CAN I USE SUPER-SULFUR MAGIC MASK WITH OTHER TOPICAL ACNE TREATMENTS?

While Super-Sulfur is safe to use with Hydro-Stars, skin irritation and dryness is more likely to occur when used with other topical acne medications. If you experience any irritation or discomfort, we recommend using only one topical acne medication at a time and consulting a dermatologist. 

WHAT IS THE SUPER-SULFURS SHELF LIFE?

2 years :)

MY FACE FEELS A LITTLE DRY AFTER USE. IS THIS NORMAL?

Yes, sulfur can be a bit drying for some people. We recommend starting slow (2-3x per week max) and finding a frequency that works best for your face. Don’t forget to follow with moisturizer to keep your skin soft and happy.

HYDRO-STAR + TEA TREE

what does hydro-star + tea tree do?

  • hydro-star + tea tree is made w/ hydrocolloid and tea tree oil to help naturally unclog pores, cleanse skin, and remove extra oil and gunk without irritation.

what’s the difference between hydro-star + tea tree, classic hydro-stars, and hydro-star + salicylic acid?

  • hydro-star + tea tree is made with hydrocolloid and tea tree oil to help balance and soothe oily spots without irritation by unclogging pores and cleansing skin.
  • classic hydro-stars are made with 100% hydrocolloid and are perf for protecting and shrinking surface-level spots.
  • hydro-star + salicylic acid is made with hydrocolloid and 1% salicylic acid to help shrink deeper spots by dissolving dead skin cells and unclogging pores. 

what types of spots are best for hydro-star + tea tree?

  • hydro-star + tea tree is made to love all spots, but they’re especially great for oily skin. these cute stars are derm approved, non-irritating, and help naturally unclog pores by removing excess oil and gunk.

why does hydro-star + tea tree have a scent?

  • that’s tea tree oil’s natural scent! fresh, earthy, and clean :)

how often can i use hydro-star + tea tree?

  • limit your use of hydro-star + tea tree to 1-3x per week, plz.

what is tea tree oil?

  • tea tree oil is a plant-based extract that helps balance excess oil while minimizing the look of redness and swelling. when combined with hydrocolloid (the same gentle base in all hydro-star pimple patches), these powerfully cute stars help shrink and protect your spots through the healing process. 

CYBER MONDAY TERMS - US

Bogo 50% off patches:

Buy one compact or Hydro-Star refill at full price and receive a second compact or Hydro-Star refill for 50% off in the same order. Offer valid from November 27, 2023 at 12:01am Pacific Standard Time until November 28, 2023 at 11:59pm Pacific Standard Time. Discount will be automatically applied to the lowest priced item in your order and is not applicable to any bundles or toward the purchase of any gift cards. Discount applied at checkout. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount is applied before shipping and tax are calculated. Offer available in US only.

50% off skincare:

Receive 50% off of Starface Skincare at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

BLACK FRIDAY TERMS - US

25% off patches:

Receive 25% off of Starface Patches at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

50% off skincare:

Receive 50% off of Starface Skincare at checkout. Discount is valid starting 12:01am Pacific Standard Time on November 21, 2023 and expires at 11:59pm Pacific Standard Time on November 26th, 2023. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount may not be used on the purchase of gift cards or bundles. Discount shall be applied before shipping and tax are calculated. Discount applied at checkout. Offer valid for customers in the US only.

Skincare for Subscribers Offer Terms

  • Use promotional code skincare to get one free skincare item with a minimum purchase of $0.01. Active from October 30, 2023 at 12:01am Pacific Standard Time until December 31, 2023 at 11:59pm Pacific Standard Time. Discount will be automatically applied to the lowest priced skincare item in your order and is not applicable to Lift Off Pore Strips, any bundles or toward the purchase of any gift cards. Discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. Discount is applied before shipping and tax are calculated. Offer may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Halloween Free Shipping Offer Terms

Free shipping email:

  • use promotional code just4u to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

Free shipping sms:

  • use promotional code halloween to receive free standard shipping with any purchase over $15+. offer is valid starting on october 26, 2023 at 12:01am pacific standard time and expires on october 29, 2023 at 11:59pm pacific standard time. discount not applicable toward the purchase of gift cards. discount is single-use, non-transferable, may not be redeemed for cash and may not be applied on previous orders. may not be combined with any other promotions, discounts or coupons. Offer available in US only.

HYDRO-STAR + TEA TREE

what does hydro-star + tea tree do?

  • hydro-star + tea tree is made w/ hydrocolloid and tea tree oil to help naturally unclog pores, cleanse skin, and remove extra oil and gunk without irritation.

what’s the difference between hydro-star + tea tree, classic hydro-stars, and hydro-star + salicylic acid?

  • hydro-star + tea tree is made with hydrocolloid and tea tree oil to help balance and soothe oily spots without irritation by unclogging pores and cleansing skin.
  • classic hydro-stars are made with 100% hydrocolloid and are perf for protecting and shrinking surface-level spots.
  • hydro-star + salicylic acid is made with hydrocolloid and 1% salicylic acid to help shrink deeper spots by dissolving dead skin cells and unclogging pores. 

what types of spots are best for hydro-star + tea tree?

  • hydro-star + tea tree is made to love all spots, but they’re especially great for oily skin. these cute stars are derm approved, non-irritating, and help naturally unclog pores by removing excess oil and gunk.

why does hydro-star + tea tree have a scent?

  • that’s tea tree oil’s natural scent! fresh, earthy, and clean :)

how often can i use hydro-star + tea tree?

  • limit your use of hydro-star + tea tree to 1-3x per week, plz.

what is tea tree oil?

  • tea tree oil is a plant-based extract that helps balance excess oil while minimizing the look of redness and swelling. when combined with hydrocolloid (the same gentle base in all hydro-star pimple patches), these powerfully cute stars help shrink and protect your spots through the healing process. 

How long can I wear my hydro-star?

We like to give Hydro-Stars a minimum of six hours to do their thing. There’s also no harm in letting it chill for a few hours longer, but we wouldn’t wear the same star for more than ten. Wearing it for 6-8 hours on clean, dry skin is the best way to go. Our stars don’t contain any latex or potentially irritating ingredients, but if you do start to experience any form of irritation, remove yours immediately.

Can I put foundation or concealer on top of my hydro-star?

Hydro-Stars do their best work solo, but if you do choose to apply makeup, it’s not harmful.

Where does starface ship?

We currently ship to all 50 U.S. states, Puerto Rico, UK and Canada. However, you may experience longer delivery times if you’re ordering from Hawaii, Alaska, and Puerto Rico—thank you for being patient. Check back here often though cuz your home could totally be next. 

P.S. Everyone is invited to starface.world. Tag @starface to let us know where you live and where we should be, and we’ll do our best to make it happen.

WHERE DOES STARFACE FIT INTO MY SKINCARE ROUTINE?

You may use Hydro-Stars whenever you like, but they perform particularly well when left on overnight as that is the time when your skin is regenerating.

CAN I GET STARFACE IRL?

Yes! In the United States, you may find Starface your local Target. For our UK friends, you can visit us in your nearest Superdrug or on our website!

WHEN/WHY YOU SHOULD CHOOSE HYDRO-STAR + SALICYLIC ACID OVER OG HYDRO-STARS?

Hydro-Star + Salicylic Acid is made for your deepest, under-the-surface spots in mind. They are a combination of hydrocolloid with 1% salicylic acid - a beta- hydroxy acid that helps dissolve dead skin cells to unclog pores.

They are 10/10 for deep pimples that haven'y come to a head. Stick them on your spots 1-3 times per week and they'll help soothe redness and inflammation while bringing your pimple to the surface.