Our products were designed specifically for acne-prone skin, but any skin type—even super sensitive—can use them because we make sure to make our formulas extra gentle. When in doubt, it doesn’t hurt to check with your dermatologist first to get the go-ahead.
We like to give Hydro-Stars a minimum of six hours to do their thing. There’s also no harm in letting it chill for a few hours longer, but we wouldn’t wear the same star for more than ten. Wearing it for 6-8 hours on clean, dry skin is the best way to go. Our stars don’t contain any latex or potentially irritating ingredients, but if you do start to experience any form of irritation, remove yours immediately.
Your order might take a little longer to arrive due to COVID-19-related shipping delays, but we're still in business!
We currently have a few options for you...
In the US, orders over $30 can arrive in approximately 4 to 8 days for free OR we can have it to you in 2-3 days for $12.
In the UK, orders over £25 can arrive in 2 working days for free OR can be overnighted for £6.
In Canada, we ship for free on orders over $40 and ETA is 3-10 business days.
It’s your call, we just make it happen.
We currently ship to all 50 U.S. states, Puerto Rico, UK and Canada. However, you may experience longer delivery times if you’re ordering from Hawaii, Alaska, and Puerto Rico—thank you for being patient. Check back here often though cuz your home could totally be next.
P.S. Everyone is invited to starface.world. Tag @starface to let us know where you live and where we should be, and we’ll do our best to make it happen.
Starface doesn’t offer refunds on opened or used products that aren’t faulty, nor do we offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable—sorry!
In the case of a faulty or wrongly described item, you can choose between a replacement or a refund. Please note that faulty items must be declared within 30 days of purchase. If you have any questions, e-mail Orders@StarfaceWorld.com and we’ll help you out.
You should see your refund $$$ hit your account between five and ten business days.
Let us know as soon as you can and we’ll send the correct Starface product to you right away—shipping is on us.
If your payment doesn’t go through, you may want to make sure that all of your credit card credentials are correct. (It’s possible you entered the wrong CVC number!) Also, one of the most common reasons a card gets declined is because it’s expired, so that could potentially be the culprit.
If none of these are causing the issue, try calling your credit card company directly. And if they don’t have an answer, shoot us an email at Orders@starfaceworld.com and we’ll work on getting one for you.
You can check the status of your order on your Account page, which will populate with the requisite information once your credit card is charged, and then again when your order is on its way. If you don’t have an account, you can always create one here. Just make sure to use the same email you used at checkout.
If you haven't created an account, you can create one here. Just make sure to use the same email you used at checkout. Then go to "manage subscriptions" to change the delivery frequency, cancel or reactivate your subscription.
If you have any questions or concerns, just hit us at Orders@Starfaceworld.com and we'll help you out!
All of our packaging is fully recyclable, except for Big Yellow, your friendly case that you can keep forever. For more info on how to recycle each product's packaging, please visit the product page.
Starface is here to show your skin some love—no matter what it’s going through.
We make pimple treatment options that are both effective and cute. At the end of the day, acne-positivity is the name of our game.
Soon! Sign up with your email address, and we’ll let you know when newness drops.