FAQ

if i cancel my order, will i lose points?

when an order is canceled, the points from that order will be removed from your account. if you’re sent a replacement for a faulty product, note that you won’t receive additional...

can i transfer my points between the us, canada...

points can only be used in one geo! we recommend maintaining a single rewards account depending on where you live [us, uk, ca].

can i earn points for purchases i made before j...

no, points can only be redeemed after you join the program.

how does each reward tier work?

there’s a total of three tiers: stellar [0-149 points], cosmic [150-399 points], and galactic [400+ points]. as you move up, you’ll get added rewards like early access, free shipping, and more. here are the perks you...

what is starface rewards?

starface rewards is everyone’s fav loyalty program [it’s free to join!]. earn points when you shop and redeem them for exclusive offers and discounts. as you gain points, you’ll move...

how do subscriptions work?

subscriptions let you save 15% on your starface favs when you get them automatically delivered every one, two, or three months. subscriptions can be changed, paused, skipped, or canceled at...