FAQ

do you offer birthday rewards?

yes :) all members get extra points on birthdays depending on their tier. if you haven’t already, plz add your birthday to your account so we know when to celebrate you!

if i cancel my order, will i lose points?

when an order is canceled, the points from that order will be removed from your account. if you’re sent a replacement for a faulty product, note that you won’t receive additional...

can i transfer my points between the us, canada...

points can only be used in one geo! we recommend maintaining a single rewards account depending on where you live (us, uk, ca).

can i earn points for purchases i made before j...

no, points can only be redeemed after you join the program.

how does each reward tier work?

there’s a total of three tiers: stellar (0-149 points), cosmic (150-399 points), and galactic (400+ points). as you move up, you’ll get added rewards like early access, free shipping, and more. here are the perks you can expect with...

what is starface rewards?

everyone’s fav loyalty program (it’s free to join!). earn points when you shop and redeem them for exclusive offers and discounts. as you gain points, you’ll move through three fun...