FAQ

what spots are hydro-star + tea tree best for?

hydro-star + tea tree is best for oily spots and clogged pores. bc hydrocolloid and tea tree oil work together to absorb fluid and balance skin naturally, these stars are...

what’s the status of my order?

you can find all of your order details on your account page!  don’t have an account? you can create one whenever you’d like. just make sure to use the same email you provided...

how can i cancel or update my order?

email us at orders@starfaceworld.com with the subject line “urgent.” orders can only be changed or canceled during business hours and within 30 minutes of purchase, so we’ll do our best...

how does payment work?

your credit or debit card will be charged as soon as you place your starface order.  we accept most major credit cards and mobile pay apps: visa mastercard american express...

what should i do if my hydro-stars aren’t stick...

if your stars aren’t sticking: plz make sure you’re applying patches to clean, dry skin! in order to stick, hydro-stars need a surface free of moisturizer, makeup, and other skincare...

can i wear makeup or moisturizer with my hydro-...

yes, hydro-stars can be worn with makeup! just apply patches before moisturizer, makeup, or any other steps in your skincare routine to make sure they stick :)