FAQ

when should i use hydro-star + tea tree over cl...

it’s up to you and your skin tbh, but you might prefer classic stars for juicy spots and tea tree stars for oily spots. ppl also love:  micro-cloud for early stage spots hydro-star + salicylic...

what spots are hydro-star + tea tree best for?

hydro-star + tea tree is perf for spots that need a lil extra love :) bc hydrocolloid and tea tree oil work together to absorb fluid and balance skin naturally, oily spots and...

what’s the status of my order?

you can find all of your order details on your account page!  don’t have an account? you can create one whenever you’d like. just make sure to use the same email you provided...

how can i cancel or update my order?

email us at orders@starfaceworld.com with the subject line “urgent.” orders can only be changed or canceled during business hours and within 30 minutes of purchase, so we’ll do our best to accommodate your request*. plz note that...

how does payment work?

your credit or debit card will be charged as soon as you place your starface order. we accept most major credit cards and mobile pay apps: visamastercardamerican expressdiscover creditapple payamazon paygoogle...

what should i do if my hydro-stars aren’t stick...

if your stars aren’t sticking: plz make sure you’re applying patches to clean, dry skin! in order to stick, your stars need a surface free of moisturizer, makeup, and other skincare products. ...