FAQ

can i lose my tier status?

once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...

i submitted a review but didn’t get any points

thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...

i forgot to log in at checkout! can my points b...

if you made a recent purchase and weren’t logged into your starface account, your order is unfortunately not eligible for points. please make sure you're logged into the same email account...

i can’t see my latest points on my account

the best thing to do is clear your cache and refresh the web page. if your points aren’t showing up, try waiting a couple hours and then check back. feel...

i have multiple email addresses, can i combine ...

yes, but only once! plz email us at orders@starfaceworld.com letting us know which email addresses you’ve used and which one you’d like to connect your account to.  

where can i manage my subscription?

log in to your account here! on the top right corner of your account page, you’ll see manage account with a subscriptions tab under it. if you’re having trouble for any reason, email us at orders@starfaceworld.com for...