FAQ

what if my package is lost?

any lost, damaged, missing, or stolen items need to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there! 

what are my delivery fee options?

all orders over $25 are eligible for free shipping! us: general delivery [3-8 days]: $7-15 expedited delivery [1-3 days]: $16  free shipping on orders $25+

where does starface ship?

starface ships to the usa, puerto rico, uk, and canada. p.s. if you’re ordering from hawaii, alaska, and puerto rico, you may experience longer delivery times [typically 9-14 days]. thanks for...

how can i report an issue?

if anything arrives lost, damaged, missing, or stolen, it needs to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there!

how often can i wear hydro-star + tea tree?

plz limit use of hydro-star + tea tree to 1-3x per week max. our stars are designed to be non-irritating, but we recommend limiting use to make sure your skin...

how should i store hydro-star + salicylic acid?

keep your patches dry and safe in a reusable, travel-friendly compact. big yellow, big blue, and big pink can store any of your fav hydro-star patches.