FAQ
why isn’t my tracking working?
it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll get...
why isn’t my tracking working?
it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll get...
why did my payment decline?
cards that are declined are often either expired or entered with the wrong credentials [e.g. cvv numbers]. if your problem persists, please contact your credit card company directly. feel free to send us...
why did my payment decline?
cards that are declined are often either expired or entered with the wrong credentials [e.g. cvv numbers]. if your problem persists, please contact your credit card company directly. feel free to send us...
can i lose my tier status?
once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...
can i lose my tier status?
once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...
i submitted a review but didn’t get any points
thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...
i submitted a review but didn’t get any points
thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...
i forgot to log in at checkout! can my points b...
if you made a recent purchase and weren’t logged into your starface account, your order is unfortunately not eligible for points. please make sure you're logged into the same email account...
i forgot to log in at checkout! can my points b...
if you made a recent purchase and weren’t logged into your starface account, your order is unfortunately not eligible for points. please make sure you're logged into the same email account...