FAQ

when should i use hydro-star + salicylic acid o...

use salicylic acid stars for clogged pores and spots that need stronger ingredients. try classic stars for surface-level pimples and whiteheads. they also play well together :) once your spot...

what do hydro-star + salicylic acid patches do?

hydro-star + salicylic acid helps unclog pores, absorb fluid, and flatten spots while looking cute. these pore-clearing hydrocolloid patches made with salicylic acid can be found in refill packs of...

is hydro-star + salicylic acid ok for sensitive...

yes! while hydro-star + salicylic acid is safe for sensitive skin, we suggest limiting use to 1-3x per week to keep skin protected and cared for.

how do i become a rewards member?

you can sign up here! you’ll earn points every time you shop with the email address associated with your starface account.  if you already have an account, log in and...

how can i change my account/card info?

log into your account here! you can update billing addresses, card information, and contact info there :) if you need help changing your shipping address, please email us at orders@starfaceworld.com.

what’s your refund policy?

if you’ve received a faulty or damaged item, you can choose between a replacement or a refund. any claims of faulty items must be made within 30 days of purchase. refunds...