FAQ

how does refer a friend work?

send your bff a referral gift of $10 here and you'll get the same amount back in your starface account when they make their first purchase! it must be your...

what if my package is lost?

any lost, damaged, missing, or stolen items need to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there! 

what are my delivery fee options?

all orders over $25 are eligible for free shipping! us: general delivery [3-8 days]: $7-15 expedited delivery [1-3 days]: $16  free shipping on orders $25+

where does starface ship?

starface ships to the usa, puerto rico, uk, and canada. p.s. if you’re ordering from hawaii, alaska, and puerto rico, you may experience longer delivery times [typically 9-14 days]. thanks for...

how can i report an issue?

if anything arrives lost, damaged, missing, or stolen, it needs to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there!

how often can i wear hydro-star + tea tree?

plz limit use of hydro-star + tea tree to 1-3x per week max. our stars are designed to be non-irritating, but we recommend limiting use to make sure your skin...