FAQ

how can i change my account/card info?

log into your account here! you can update billing addresses, card information, and contact info there :)  if you need help changing your shipping address, please email us at orders@starfaceworld.com. 

what’s your refund policy?

if you’ve received a faulty or damaged item, you can choose between a replacement or a refund. any claims of faulty items must be made within 30 days of purchase. refunds...

why isn’t my tracking working?

it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll get...

why did my payment decline?

cards that are declined are often either expired or entered with the wrong credentials (e.g. cvv numbers). if your problem persists, please contact your credit card company directly. feel free to send us an...

can hydro-star + tea tree fit in a big yellow c...

ofc! both big yellow and big blue are reusable, travel-friendly, and can store any hydro-star pimple patches.

why does hydro-star + tea tree have a scent?

these stars are made with natural tea tree oil, which smells fresh, earthy, and clean.