FAQ
what’s your refund policy?
if you’ve received a faulty or damaged item, you can choose between a replacement or a refund. any claims of faulty items must be made within 30 days of purchase. refunds...
what’s your refund policy?
if you’ve received a faulty or damaged item, you can choose between a replacement or a refund. any claims of faulty items must be made within 30 days of purchase. refunds...
why isn’t my tracking working?
it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll get...
why isn’t my tracking working?
it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll get...
why did my payment decline?
cards that are declined are often either expired or entered with the wrong credentials [e.g. cvv numbers]. if your problem persists, please contact your credit card company directly. feel free to send us...
why did my payment decline?
cards that are declined are often either expired or entered with the wrong credentials [e.g. cvv numbers]. if your problem persists, please contact your credit card company directly. feel free to send us...
can i lose my tier status?
once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...
can i lose my tier status?
once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...
i submitted a review but didn’t get any points
thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...
i submitted a review but didn’t get any points
thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...